Terms of service

Terms of Service – Luminaura

Effective Date: 01 January 2026

These Terms of Service (“Terms”) govern your use of the Luminaura website and the purchase of products from us. By accessing our website or placing an order, you agree to these Terms.

If you do not agree, please do not use our website or services.

1. Overview

This website is operated by Luminaura. Throughout the site, the terms “we”, “us”, and “our” refer to Luminaura.

By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms, including additional policies referenced herein.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or

  • You are using the website under the supervision of a parent or legal guardian.

3. Products & Services

All products listed on our website are subject to availability.

We reserve the right to:

  • Limit quantities of any product.

  • Discontinue any product at any time.

  • Refuse any order at our sole discretion.

  • Modify pricing without prior notice.

We make every effort to display product colors and images accurately. However, variations may occur due to lighting, screen settings, or handcrafted production processes.

4. Pricing & Payments

All prices are listed in INR unless otherwise stated.

We reserve the right to correct any pricing errors.

Payments must be completed at checkout through approved payment methods. Orders will not be processed until payment is successfully received.

5. Order Acceptance & Cancellation

We reserve the right to cancel or refuse any order for reasons including but not limited to:

  • Suspected fraudulent activity

  • Incorrect pricing

  • Product unavailability

  • Payment issues

If your order is cancelled after payment, a full refund will be issued.

Once an order is confirmed, cancellation may not be possible after dispatch.

6. Shipping & Delivery

Delivery timelines provided are estimates and may vary due to:

  • Courier delays

  • Weather conditions

  • Operational disruptions

Luminaura is not liable for delays caused by third-party logistics partners.

Risk of loss passes to the customer upon successful delivery.

7. Returns & Refunds

Returns are governed strictly by our Return Policy.

We accept returns within 24 hours of delivery, subject to conditions including mandatory unboxing video proof.

Please refer to our Return Policy page for full details.

8. Intellectual Property

All content on this website including:

  • Brand name

  • Logo

  • Product designs

  • Images

  • Text

  • Graphics

is the intellectual property of Luminaura and may not be copied, reproduced, distributed, or used without written permission.

9. User Conduct

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to hack, disrupt, or interfere with the website.

  • Submit false information.

  • Violate any applicable laws.

We reserve the right to terminate access if misuse is detected.

10. Limitation of Liability

To the maximum extent permitted by law, Luminaura shall not be liable for:

  • Indirect or incidental damages.

  • Loss of profits or business.

  • Damages arising from misuse of products.

Candles are flammable products. Customers are responsible for safe usage according to provided safety instructions.

11. Product Use Disclaimer

Our candles are intended for decorative and aromatic purposes only.

Luminaura shall not be held responsible for damage caused by:

  • Improper handling

  • Leaving candles unattended

  • Failure to follow safety precautions

12. Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of courts located in [Insert Your City/State].

14. Changes to Terms

We reserve the right to update or modify these Terms at any time.

Changes will take effect immediately upon posting on the website. Continued use of the website constitutes acceptance of the revised Terms.

15. Contact Information

For any questions regarding these Terms, contact:

Email: luminaura31@gmail.com